WVAH and the Charleston Gazette mail report that a Putnam County, West Virginia funeral home has reached a settlement in a case from 2015 in which the funeral home submitted death claims on preneed funeral plans for people who were not yet deceased. Homesteaders Life Insurance Company contends that the Gatens-Harding Funeral Home claimed over…
6 News reports that some Wisconsin Funeral Directors Association members have not been paid for cremations performed on behalf of Colorado based Heritage Cremation Provider. The Minnesota department of Health is investigating Heritage as well after families accused Heritage of not picking up remains in a timely fashion. Our take: Heritage is not a local…
Your Clifton Park & Halfmoon has done a nice feature about Kathleen Lowes Sanvidge, the owner of Townley and Wheeler funeral home in Ballston Lake, New York. Sandvidge has been certified as a Women Business Enterprise in New York. Her firm is the only certified women-owned funeral home in New York State. Funeral Director’s take: Interesting…
We noticed a number of items in the litigation section of the Service Corporation International 2016 Annual Report. Our purpose in listing the claims is not to point fingers. SCI has had several of the claims dismissed and we are in no position to evaluate the validity of the claims. We’ve decided to…
Ever wonder what the future of the small-town 30 call firm is. When I started in the funeral business in 1980 in a regional center type of community – 30,000 population – we served an area about 15 miles around us. Outside of that 15 mile radius there were several small communities that each had…
BUSINESS
The funeral profession is changing . . . . but yet, what is really important should stay the same
I met John Adams, a past President of the National Association of Funeral Directors (NAFD) of Great Britain at the Baltimore NFDA Convention a few years back. We had randomly sat down at the…
Park Lawn makes promotions to strengthen “Family Experience” and support growth. . .promoting from within
Last week I received this press release from Park Lawn Corporation titled “Park Lawn empowers key leaders to enhance the family experience and support growth”. While there is nothing particularly newsworthy in that title, publishing…
No end in sight
I talk to a lot of funeral directors. Most understand the ramifications of raising their prices. However, sometimes it just needs to be done to stay profitable. . . . but in an inelastic…
FINANCE
Carriage Services expands Revolving Credit Facility
At the end of September public company funeral home and cemetery consolidator and operator Carriage Services made some moves that they hope will enhance their long-term flexibility. In essence, Carriage Services made this…
Park Lawn Corp purchases business assets of historic Texas funeral home. . . .Strategy may start a trend of facility closures
This recent article from the Waco (TX) Tribune-Herald will give you full information on the recent purchase of the business assets of the historic Connally-Compton Funeral Home in Waco, Texas, by the Park…
Acquisitions: The price that is paid is all about “The Present Value of Future Cash-Flow”
Acquisitions are big in Death Care. . . .and we are being told that with so many retiring funeral home owners. . . about to become bigger. If that is the case, we will…
REGULATIONS
Not a Good Look: “Dysfunctional Death Care System” becoming an issue in Chicago mayor’s race
In August of this past summer (2026) 56 decomposed bodies were found improperly stored in a funeral home in Chicago. It’s not the first time or the first place something like this has…
Preneed: Your funeral home’s reputation may be tied to your preneed provider
I came across an interesting article the other day that reminded me of the unease that I always had in selecting our funeral home’s preneed insurance partner. My unease had nothing to do…
Will the dispersion of Natural Organic Reduction soil be an issue?
Back in August the Worcester (Maryland) County Board of Zoning Appeals (BZA) approved Natural Organic Reduction (NOR) firm Earth Burial’s request to spread NOR soil on a 14-acre property in the county. According to…
CEMETERY
The Start of Something Good
I learned of the advent of the upcoming first annual National Cremation Remembrance (or Placement) Day earlier this year from my friends at Crowne Vault. The company was one of the first to…
Will the dispersion of Natural Organic Reduction soil be an issue?
Back in August the Worcester (Maryland) County Board of Zoning Appeals (BZA) approved Natural Organic Reduction (NOR) firm Earth Burial’s request to spread NOR soil on a 14-acre property in the county. According to…
Recollections of 9/11. . . 25 years later
So today, September 11, 2026, marks the 25th anniversary of the 2001 terror attacks on America. For those of us who are baby boomers, that day is seared in our memory as are…
CREMATION
The Start of Something Good
I learned of the advent of the upcoming first annual National Cremation Remembrance (or Placement) Day earlier this year from my friends at Crowne Vault. The company was one of the first to…
Not a Good Look: “Dysfunctional Death Care System” becoming an issue in Chicago mayor’s race
In August of this past summer (2026) 56 decomposed bodies were found improperly stored in a funeral home in Chicago. It’s not the first time or the first place something like this has…
Will the dispersion of Natural Organic Reduction soil be an issue?
Back in August the Worcester (Maryland) County Board of Zoning Appeals (BZA) approved Natural Organic Reduction (NOR) firm Earth Burial’s request to spread NOR soil on a 14-acre property in the county. According to…
PRENEED
Preneed: Your funeral home’s reputation may be tied to your preneed provider
I came across an interesting article the other day that reminded me of the unease that I always had in selecting our funeral home’s preneed insurance partner. My unease had nothing to do…
The shifting preneed trend and the need to make preneed a priority
I recently read a blog post on the Funeral Directors Life (FDL) blog written by Todd Carlson, Executive Vice-President and Chief Sales officer at Funeral Directors Life. The article was titled “Three preneed trends…
Death Literacy: “Concerns over the rapid rise of Direct Cremations”
“Death Literacy” is something you may be hearing more about in the days to come. This article from SABR-A Care Collective mentions that “Raising death literacy aims to equip people with the skills not…
PRODUCTS
PlotBox to showcase “end-to-end” funeral home software at NFDA
I recently learned from a press release from PlotBox that the company intends to “showcase their end-to-end Funeral Home software, built for the complexity of modern deathcare, at this year’s NFDA International Convention…
Dignity Plc Funeral Services owner: “The legal services strategy has continued to exceed expectations”
I’ve had a lot of experience during my time as a Board member and Chairman of Senior Living companies extending “service lines” in order to build business. And, I think part of the future…
Will the dispersion of Natural Organic Reduction soil be an issue?
Back in August the Worcester (Maryland) County Board of Zoning Appeals (BZA) approved Natural Organic Reduction (NOR) firm Earth Burial’s request to spread NOR soil on a 14-acre property in the county. According to…
