I spent six years as a board member of the University of Minnesota, which comprises the 8th largest campus by enrollment in the United States counting over 55,000 students. During that tenure I spent two of those years as Chair of the Finance Committee and two years as Chair of the Mission Committee which deals…
Every so often I come across an investment article that not only gives an opinion on a certain company in Death Care but also mentions the Death Care business in general and intimates on what companies have to do to be profitable. I find those articles are important to read so that one can…
Back in 1990 or 1991 I was invited to an event hosted by the late Tom Johnson for funeral profession leaders. With rare exception, I have continued to attend the annual event for the past 35 years and much of what I was able to learn about the greater Death Care world came from…
Who’s writing the reviews? That’s one question that businesses, including funeral homes and cemeteries, don’t want potential consumers asking. I recently read an article in Funeral Service Times “that indicate(s) 89% of people refer to product or service reviews before making purchases.” If true, that is an incredibly high proportion of shoppers and…
Last week Johnson Consulting Group (JCG) released their annual “Sales and Customer Service Trends” report for 2026. The report is compiled by customer surveys that over the past five years and have included 654,327 sales and survey records in that time period. Here are some key takeaways from this year’s findings according…
BUSINESS
ASD named one of America’s Most Innovative Companies
Today’s Article includes an NFDA Convention Preview Who says Death Care is not “innovative”? Just this week I learned that ASD – Answering Service for Directors was named to Fortune‘s 2026…
“Margin Repair”: That sounds like what our profession needs.
I’m writing this article on Monday morning after just returning from a trip to Starbucks where I had the opportunity to read Monday’s Wall Street Journal. One of the articles that I read was…
Wages, credit, inflation. . . . How are those factors coming together to influence revenue per case
“Revenue per Case” (RpC) is a very important metric in your funeral home to illustrate how much money comes into the your funeral home for every death call you care for. The goal,…
FINANCE
Park Lawn adds Illinois funeral homes to its group
As certain as the Minnesota weather will turn chilling cold in January you can count on at least one of the national acquisition and consolidation funeral home companies to announce an acquisition on the…
Carriage Services expands Revolving Credit Facility
At the end of September public company funeral home and cemetery consolidator and operator Carriage Services made some moves that they hope will enhance their long-term flexibility. In essence, Carriage Services made this…
Park Lawn Corp purchases business assets of historic Texas funeral home. . . .Strategy may start a trend of facility closures
This recent article from the Waco (TX) Tribune-Herald will give you full information on the recent purchase of the business assets of the historic Connally-Compton Funeral Home in Waco, Texas, by the Park…
REGULATIONS
ASD named one of America’s Most Innovative Companies
Today’s Article includes an NFDA Convention Preview Who says Death Care is not “innovative”? Just this week I learned that ASD – Answering Service for Directors was named to Fortune‘s 2026…
Not a Good Look: “Dysfunctional Death Care System” becoming an issue in Chicago mayor’s race
In August of this past summer (2026) 56 decomposed bodies were found improperly stored in a funeral home in Chicago. It’s not the first time or the first place something like this has…
Preneed: Your funeral home’s reputation may be tied to your preneed provider
I came across an interesting article the other day that reminded me of the unease that I always had in selecting our funeral home’s preneed insurance partner. My unease had nothing to do…
CEMETERY
The Start of Something Good
I learned of the advent of the upcoming first annual National Cremation Remembrance (or Placement) Day earlier this year from my friends at Crowne Vault. The company was one of the first to…
Will the dispersion of Natural Organic Reduction soil be an issue?
Back in August the Worcester (Maryland) County Board of Zoning Appeals (BZA) approved Natural Organic Reduction (NOR) firm Earth Burial’s request to spread NOR soil on a 14-acre property in the county. According to…
Recollections of 9/11. . . 25 years later
So today, September 11, 2026, marks the 25th anniversary of the 2001 terror attacks on America. For those of us who are baby boomers, that day is seared in our memory as are…
CREMATION
The Start of Something Good
I learned of the advent of the upcoming first annual National Cremation Remembrance (or Placement) Day earlier this year from my friends at Crowne Vault. The company was one of the first to…
Not a Good Look: “Dysfunctional Death Care System” becoming an issue in Chicago mayor’s race
In August of this past summer (2026) 56 decomposed bodies were found improperly stored in a funeral home in Chicago. It’s not the first time or the first place something like this has…
Will the dispersion of Natural Organic Reduction soil be an issue?
Back in August the Worcester (Maryland) County Board of Zoning Appeals (BZA) approved Natural Organic Reduction (NOR) firm Earth Burial’s request to spread NOR soil on a 14-acre property in the county. According to…
PRENEED
Wages, credit, inflation. . . . How are those factors coming together to influence revenue per case
“Revenue per Case” (RpC) is a very important metric in your funeral home to illustrate how much money comes into the your funeral home for every death call you care for. The goal,…
Preneed: Your funeral home’s reputation may be tied to your preneed provider
I came across an interesting article the other day that reminded me of the unease that I always had in selecting our funeral home’s preneed insurance partner. My unease had nothing to do…
The shifting preneed trend and the need to make preneed a priority
I recently read a blog post on the Funeral Directors Life (FDL) blog written by Todd Carlson, Executive Vice-President and Chief Sales officer at Funeral Directors Life. The article was titled “Three preneed trends…
PRODUCTS
ASD named one of America’s Most Innovative Companies
Today’s Article includes an NFDA Convention Preview Who says Death Care is not “innovative”? Just this week I learned that ASD – Answering Service for Directors was named to Fortune‘s 2026…
Wages, credit, inflation. . . . How are those factors coming together to influence revenue per case
“Revenue per Case” (RpC) is a very important metric in your funeral home to illustrate how much money comes into the your funeral home for every death call you care for. The goal,…
PlotBox to showcase “end-to-end” funeral home software at NFDA
I recently learned from a press release from PlotBox that the company intends to “showcase their end-to-end Funeral Home software, built for the complexity of modern deathcare, at this year’s NFDA International Convention…
