Business

Funeral directors carried on. . . . .

By Funeral Director Daily / April 29, 2021 /

Since about 2010 I’ve been associated with a couple of non-profit Senior Housing, Home Care, and Hospice businesses, Knute Nelson and Ethos Home Care and Hospice.  I’ve chaired both organizations which have a combined revenue of about $60 million. I tell you that only because I try to stay up to date with those industries…

Will this concept have staying power?

By Funeral Director Daily / April 28, 2021 /

The longer I am affiliated in the death care profession it seems the less I know.  I know that is not true, but I am always amazed when I find some type of business out there in the death care profession that I did not know existed. There are a lot of concepts and a…

Black funeral directors believe Covid may change funeral culture forever

By Funeral Director Daily / April 23, 2021 /

I visited, as I often do, with a former Senior Level Executive this week just to catch up on what was happening in his world and visit about a story Funeral Director Daily had recently ran.  We talked about a lot of things — including COVID-19, and because of it, we had not seen each…

Make sure to watch your flanks in holding onto revenue

By Funeral Director Daily / April 21, 2021 /

I’ve noticed with much interest over my career in funeral service that most funeral home owners are really up to date when it comes to market share percentage as compared to the competitor(s) in their market area.   They all either watch the local obituaries or have someone else watch and count death numbers on their…

Heroes on the front lines. . . . not only in 2020

By Funeral Director Daily / April 20, 2021 /

I was visiting on the phone with the CEO of one of the funeral home consolidation companies on Friday when he asked me how long I had been out of direct management of our business.  I replied that it is just over seven years and I was happy not to have been there during the…

The public perception. . . discretion vs. transparency

By Funeral Director Daily / April 14, 2021 /

Many times discretion is warranted.  I know that there were lots of times in my life as a funeral director where I didn’t volunteer information.  It could have been with an accident victim or some other issue where I thought that the next of kin knowing the answer was worse than them not knowing and…

Independent operators. . . . .know your value

By Funeral Director Daily / April 13, 2021 /

Back in 1990 I spent about three days north of Vancouver, British Columbia, along the Campbell River fishing for salmon with a group of funeral industry people.  One of the days was spent in a small fishing boat with a gentleman about thirty years my senior who had spent almost his entire funeral service career…

Who are your customers. . . where do you find them?

By Funeral Director Daily / April 12, 2021 /

I recently looked at two surveys of the American public, digested what I was reading, and then decided that these surveys give a great deal of information to marketing departments of death care businesses.  However, it will be in extrapolating that data and putting it to use in your marketing plan that the “artistry of…

Will inflation affect your operations

By Funeral Director Daily / April 9, 2021 /

If you have followed my writings for any length of time you know that I look to emerging trends to get a “gut feel” on what is going to be happening in the business world.  Getting that gut feel doesn’t always lead to making fundamental business decisions, but it does lead me to continue watching…

FEMA to begin taking applications for funeral assistance

By Funeral Director Daily / April 6, 2021 /

We started hearing in early January that the omnibus Covid relief bill passed by Congress in December 2020 would have some type of reimbursement for funeral expenses of Covid-19 victims.  It was rumored that relief would be administered out of the funding provided to the Federal Emergency Management Administration (FEMA). We’ve now learned in the…