Funeral Director Daily
“Customer Experience”, or “CX” for short. It’s an extremely important part of your business operation — whether you know it or not. Customer Experience is a subjective thought process of how your clients and others — such as shoppers and people who may simply look to your website for obituaries or to…
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On February 1, 2024, Matthews International reported its 1st Quarter 2024 results. We reported on that on February 5 with this article. A day later they had an earnings call with investment advisors and today we bring you some quotes from that call. You can access the entire transcript of the 1Q 2024 Earnings…
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It’s Super Bowl Weekend and you are probably going to hear a lot about what is happening in Las Vegas over the course of the next 72 hours. And, you would have had to be hiding under a rock to not know that superstar entertainer Taylor Swift is bringing her “influence” to the big…
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Every funeral director has had that call from a non-profit life donation organization that the recently deceased Mr. Doe will be unable for removal for 24 hours or so while his organs are harvested. Funeral directors are also keenly aware of of those families or individuals who have been in to the funeral…
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There are some times when owning or working at a funeral home just seems to “Give you the hits that keep on coming”. And, recently, I don’t say that in a good way. Let’s see, in just the last couple of days I’ve told you this morning of the story I read…
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When the New York Times starts writing articles that include thoughts on the Federal Trade Commission’s “Funeral Rule” I think it is time to say that the issue has caught some attention. My wife and I spend the months of January, February, and March in a rented condo in South Florida and…
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In timely fashion we bring you this information on an NFDA (National Funeral Directors Association) webinar to be held tomorrow, Wednesday, February 7. We say “timely” because it was just this morning that our Funeral Director Daily topic was that of employees and, specifically, employee wages and what is happening in the macro-environment…
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There’s no doubt that for the last 3-4 years most of the news coming on the business front has resulted in employers raising wages and benefits to their employees even while other aspects of the business were not necessarily positive. For instance, inflation at higher than anticipated rates has caused most employers to…
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Matthews International, the conglomerate company with their largest portion of sales in Death Care, or what they call their Memorialization Segment, reported gross sales for their First Fiscal Quarter (October thru December 2023) of 2024 coming in at $450 million as compared to $449.2 million for the same period one year ago. …
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I’m a baseball fan and if you are a baseball player there is nothing so crowning to one’s career as what is termed as the “Call to The Hall”. That phrase is known in baseball circles as what happens when an incredible talented player, coach, or other baseball executive is notified by the Baseball…
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