Funeral Director Daily
Last evening funeral service publication Connecting Directors reported that Park Lawn Corporation made leadership changes earlier in the week that included the replacement of Chief Executive Officer Jennifer Hay and Chief Operating Officer Mat Forastiere. Again according to Connecting Directors, Markus Sturm was named to step into the role as CEO of…
It’s no secret that women are entering the funeral service profession in high numbers. Only a year ago a new organization, Funeral Women Lead, was founded that acknolwedged that fact and set out to make sure that women have support and advancement opportunities in Death Care. In pursuit of those goals Funeral…
According to this recent article authored by Alex Chan of the Harvard Business School and Kurt Sweat of The School of Public Health at the University of Texas Southwest Medical Center “In the U.S., every 90 minutes a patient awaiting an organ transplant dies, while over 100,000 patients continue costly treatments such as dialysis,…
Energy transfer is not a new science. Yet I was surprised when I read this recent article published in The World – Public Radio that was titled “How cremations are helping to heat homes in Denmark“. One of my first thoughts is always about entrepreneurship and the idea that funeral homes with…
I spent six years as a board member of the University of Minnesota, which comprises the 8th largest campus by enrollment in the United States counting over 55,000 students. During that tenure I spent two of those years as Chair of the Finance Committee and two years as Chair of the Mission Committee which deals…
Every so often I come across an investment article that not only gives an opinion on a certain company in Death Care but also mentions the Death Care business in general and intimates on what companies have to do to be profitable. I find those articles are important to read so that one can…
Back in 1990 or 1991 I was invited to an event hosted by the late Tom Johnson for funeral profession leaders. With rare exception, I have continued to attend the annual event for the past 35 years and much of what I was able to learn about the greater Death Care world came from…
Who’s writing the reviews? That’s one question that businesses, including funeral homes and cemeteries, don’t want potential consumers asking. I recently read an article in Funeral Service Times “that indicate(s) 89% of people refer to product or service reviews before making purchases.” If true, that is an incredibly high proportion of shoppers and…
Last week Johnson Consulting Group (JCG) released their annual “Sales and Customer Service Trends” report for 2026. The report is compiled by customer surveys that over the past five years and have included 654,327 sales and survey records in that time period. Here are some key takeaways from this year’s findings according…
I love Easter. Even outside of the religious realm I can remember as a child that when mom started decorating the house for Easter — Spring, and nice weather, soon returned to us in Minnesota. Those times reminded me that it would not be long and the cold, wet weather would be…
