Customer experiences, Women in funeral service, Peer Support, and the Economy. . . .interesting things to learn about



We thought we would use an Afternoon Edition of Funeral Director Daily to pass on some upcoming webinars and podcasts that deal with recent happenings. . . . Customer experience is what it is about now in retaining client families, more and more women are entering the Death Care workforce, our friends at Clifton Larson Allen have some things to say about the economy, and we pass on information for CANA’s monthly Peer Support Group.


Hopefully, you will find these educational opportunities timely and informative.

From the ICCFAImproving your Death Care Business’ Customer Experience — Scheduled for Thursday, March 16.  This event is sponsored by Johnson Consulting Group.

Here’s what ICCFA says about this webinar — “Join the ICCFA and Senior Business Consultant Vince Roberge on March 16 at 2:00 PM EDT for his webinar, A Different Type of Customer Experience: CX in the Funeral & Cemetery Profession.”

To learn more and register Click Here.



From CANA — March’s Peer Group Support Group.

“Funeral Professionals Peer Support Meeting on Suicide and Disenfranchised Grief”.  Scheduled for Tuesday, March 21, 2023 at 8pm ET / 7pm CT / 5pm PT via Zoom link.

Here’s what CANA says about this event:

Leading our discussion is Dr. Sara Murphy,  a death educator, certified thanatologist, and suicidologist. With more than 15 years of experience on death, dying, and bereavement, she understands what disenfranchised grief can do and the importance of support. This peer support meeting offers funeral professionals the chance to explore how they can support families and one another.”

To learn more and register Click Here.



From the NFDA — The continuing podcast series “A Brush with Death” brings you episode 52 entitled “Women behind the Wake”.

Here’s what NFDA says about this podcast, “In recognition of Women’s History Month and in anticipation of NFDA’s 2023 Professional Women’s Conference, host Gabe Schauf is joined by three of the many incredible women working in the funeral profession. Bailey Wolf, Ginny Sanzo and LaShonda Martin share their journeys to become funeral directors. Listen in to hear some of their experiences, challenges and memorable moments.”

To learn more and listen Click Here.


From Clifton Larson Allen — “The 2023 Economic outlook 2nd Quarter Update”.  This webinar is not scheduled to be live until April 19 but it is a good time to get it on your calendar so you don’t miss it.

Here’s what CLA says about the session — “2023 is shaping up to be a year of opportunities and challenges, with heightened focus on managing risk and cashflow. Join the second-quarter webinar in our CLA Outlook series where we will share insights on the economy, industry, financial markets, and policy issues — and how you can use these insights to drive value for your business and yourselves.”

To learn more and register Click Here.


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