Carriage Services announces national preneed partnerships

By Funeral Director Daily / May 22, 2023 /

    It was less than three weeks ago, on May 4, when listeners of Carriage Services earnings call got an idea that something was going to be decided in the way that the company handled their preneed business.  In that call, of which you can read the transcript here, Vice-Chairman, President and Chief Operating…

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Selling Death Care in a “Limitless” world

By Funeral Director Daily / May 8, 2023 /

    Last week I spoke in front of a small audience of funeral directors and commented on what I see happening in the Death Care world.  One of the things that I have noticed that is very similar to the funeral home world that I worked in is that death care clientele have three…

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Mexican funeral firm alleges fraud against U.S. company in purchase

By Funeral Director Daily / April 11, 2023 /

    Disagreements can be a part of any transaction.  Today I’ll touch on a lawsuit that was filed last week that once again shows the importance of due diligence being necessary in any transaction.   Last week we learned through this Wall Street Journal article that Mexican funeral service provider Servicios Funerarios had filed…

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The Funeral Director “facilitator”. . . . . .with less financial reward

By Funeral Director Daily / March 29, 2023 /

    Not so many years ago the role of the funeral director or mortician in a community was to prepare the deceased for burial and coordinate all services between the family that was requesting services and the church body that was delivering those services. . . .which most of the time consisted of a…

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You can design your own casket

By Funeral Director Daily / March 6, 2023 /

      Last week I had a two hour drive and set my radio to a station on Sirius that featured a news talk show.  What was highly unusual was that the group of well-known broadcasters started talking about death care and then started talking about what their wishes would be for their own…

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Preneed to Millennials. . .Maybe so

By Funeral Director Daily / February 28, 2023 /

  Editor’s Note:  This article was scheduled for earlier this morning but for some reason was not picked up by our email subscription service. . .Well, better late than never.  Sorry for the inconvenience.  Here is the article you should have received earlier today:   Sometimes things happen that can turn a fundamental business upside…

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When is the right age to establish a preneed account? . . . Maybe on your wedding day

By Funeral Director Daily / February 16, 2023 /

  We’ve touched on the subject in this forum before — when is the proper age, as a consumer, to look into getting a preneed funeral/cremation account?  I’ve opined that our funeral home used to look at Social Security age and then lowered that to age 55 and over.  Lately, according to all that I…

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Treating customers honestly and ethically is essential to build your brand

By Funeral Director Daily / February 6, 2023 /

    It’s probably happened to all of us at one time or another.  You thought the answer you received in a buying decision was the final answer, but, at the end of the day, it turned out to be a partial answer and you became a disappointed purchaser of that good or service.  …

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How’s your “Focus”?

By Funeral Director Daily / January 31, 2023 /

    “Focus” is defined by the Oxford Dictionary as “the center of interest or activity”.  We hear the word a lot.  For instance if you want to improve your golf game you might be told, depending on your present strengths, to “focus” on your weakness. . . and improve it, whether that is driving…

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How do consumers come up with the money to pay for funerals?

By Funeral Director Daily / January 27, 2023 /

    Yesterday we took a look at how funeral merchants should expect their clients to pay for the services that they select.  Our article took a look at crowdfunding, credit cards, savings, and, of course, preneed funding.  And, we concluded that as good as it is to get payment done and out of the…

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