Business
We recently learned, from this article, of the acquisition of the Deal Funeral Directors of Statesboro, Georgia, by the Fidelity Memorial Group based out of Garden City, Georgia. According to the article, the facilty has already been re-branded as the Bulloch Funeral Care and Cremation Center which was done to “reflect new ownership…
That might be an odd headline for a funeral home article, but I had the thought process this week when I wondered if the market for “traditional funerals” has “aged-out”. And, if so, what do you do about it? My process started on Friday night of last weekend when my wife, Angie, asked…
It’s imperative in today’s information age where all kinds of information is available to the public that the obituaries your funeral home disseminates get seen by the appropriate audience. It’s no different than what I do with Funeral Director Daily — using the right techniques to make sure my postings on Facebook get maximum…
According to this recent article authored by Alex Chan of the Harvard Business School and Kurt Sweat of The School of Public Health at the University of Texas Southwest Medical Center “In the U.S., every 90 minutes a patient awaiting an organ transplant dies, while over 100,000 patients continue costly treatments such as dialysis,…
I spent six years as a board member of the University of Minnesota, which comprises the 8th largest campus by enrollment in the United States counting over 55,000 students. During that tenure I spent two of those years as Chair of the Finance Committee and two years as Chair of the Mission Committee which deals…
Back in 1990 or 1991 I was invited to an event hosted by the late Tom Johnson for funeral profession leaders. With rare exception, I have continued to attend the annual event for the past 35 years and much of what I was able to learn about the greater Death Care world came from…
Who’s writing the reviews? That’s one question that businesses, including funeral homes and cemeteries, don’t want potential consumers asking. I recently read an article in Funeral Service Times “that indicate(s) 89% of people refer to product or service reviews before making purchases.” If true, that is an incredibly high proportion of shoppers and…
Last week Johnson Consulting Group (JCG) released their annual “Sales and Customer Service Trends” report for 2026. The report is compiled by customer surveys that over the past five years and have included 654,327 sales and survey records in that time period. Here are some key takeaways from this year’s findings according…
I love Easter. Even outside of the religious realm I can remember as a child that when mom started decorating the house for Easter — Spring, and nice weather, soon returned to us in Minnesota. Those times reminded me that it would not be long and the cold, wet weather would be…
There is no doubt that when one thinks of the idea of an embalmer around the time of the Civil War (1860’s in the U.S.) or one known as an “undertaker” in the same time period that the profession has changed greatly. And, the business of what a funeral director does or what a…
