Business

Meeting your clientele where they are at

By Funeral Director Daily / January 21, 2026 /

  There is no doubt over the past twenty-five years that consumers have made many changes about how they make selections.  And, those selection don’t just relate to furniture styles, automobile styles, or television watching, such as binge watching, decisions.   That’s why the cemeteries and crematories of Hillingdon Council are moving to a seven-day…

Is a 10% credit card interest rate ceiling good news for funeral homes? . . . Maybe not

By Funeral Director Daily / January 20, 2026 /

  Today is January 20.  It is the day that President Trump wanted to institute one of his ideas for making life more “affordable”.  That idea is a 10% cap on interest rates on credit card balances for one year.   A recent Debt.com survey about funeral expenses and death, which you can access an…

What does a “K-Shaped” economy (or Consumer Divergence) mean for Death Care?

By Funeral Director Daily / January 19, 2026 /

  Back in 1971, according to this article from Pew Research Center, 61% of Americans fell into what was called the “Middle Class”.  The same article lists that number as 51% in 1923, and according to Finance & Commerce magazine, “Most economists agree the K-shape (consumer divergence) isn’t a short-term anomaly but a continuation of…

Can we move Death Care from an “Obligation” to an “Experience”?

By Funeral Director Daily / January 16, 2026 /

  Earlier this week I was watching the business news and the channel was reporting on Delta Airlines.  According to the talking heads that I was watching Delta Airlines has done a very good job in building market share by continuing to relate the “Experience” of flying Delta over the simple need to get from…

“When we put our aprons on, we forget about everything else”

By Funeral Director Daily / January 13, 2026 /

    Yesterday’s Funeral Director Daily column dealt with “Demographics” and how that change over time in your business area can lead to gains or losses in Death Call numbers.  With long-term demographic changes in one’s area of business it is difficult and costly to make the changes necessary — such as building a new…

Demographics can make a difference

By Funeral Director Daily / January 12, 2026 /

  When it comes to the Death Care business and your local funeral home “Demographics” do make a difference.  It might not be for a year, or  five years, or even a decade but demographic shifts in neighborhoods, cities, and states will eventually manifest itself in the numbers of death calls that funeral homes receive.…

Creedy, Jefferson form advisory firm

By Funeral Director Daily / January 9, 2026 /

    Long-time Death Care executives and advisors Alan Creedy and Danny Jefferson have again joined together to form a new firm to help those in the business.  A press release issued earlier this week announced the “formal launch of J & C Advisors, a newly organized advisory platform created to support independent funeral home…

Slow the erosion, relocate graves, or letting nature take its course. . . .

By Funeral Director Daily / January 8, 2026 /

    When it comes to a cemetery on a river bank and the river has moved the shoreline back over 20 feet in the past 30 years and you now realize that in the next couple of decades, as the erosion continues, you will be losing the cemetery — and the remains buried in…

Washington crematories stymied by air quality regulations

By Funeral Director Daily / January 7, 2026 /

  Washington State cremation owners and operators find themselves in somewhat of a Catch-22 when it comes to new cremation equipment.  According to this article from the Seattle Times Pacific Northwest Magazine old cremation machines have been grandfathered in but operate less efficiently as compared to the new cremation machines available.   However, because of…

Slacking into the New Year

By Funeral Director Daily / January 5, 2026 /

  We’ve noticed at Funeral Director Daily that readership drops by about 33% in the last half of December.  It was particularly noticeable this year as we reached a record of over 21,000 page views in November only to see the latter half of December come in with run-rates of page views at less than…