Funeral directors should feel good about their role in helping the “The Department of Veterans Affairs’ National Cemetery Administration earn the highest customer satisfaction score ever achieved by any public or private organization measured by the American Customer Satisfaction Index (ACSI), as part of the group’s 2025 report.”

According to this press release from the Department of Veterans Affairs “National Cemetery Administration’s (NCA) 2025 score of 98 out of 100 is based on feedback from Veterans and their families who have received NCA burial and memorialization services. This marks the eighth consecutive time NCA has ranked first nationwide in ACSI customer satisfaction. The average government score for 2025 is 70.4.”

Again, according to the press release, “families gave NCA near-perfect ratings in cemetery services and customer service, and consistently cited staff compassion, professionalism, and the honor shown to Veterans at national cemeteries.”

Veterans’ Affairs Secretary Doug Collins made these remarks in the press release, “VA National Cemetery Administration employees keep the memories of America’s heroes alive.  This achievement underscores their extraordinary dedication, commitment and professionalism.”

In fiscal year 2025, NCA interred 130,693 Veterans and family members within its 157 cemeteries nation-wide and opened two new National cemeteries: St. Albans, Queens, New York and Southern Utah National Cemetery in Cedar City, Utah. NCA national cemeteries and NCA grant-funded state, tribal and territorial cemeteries now provide more than 94% of Veterans with burial sites within 75 miles of their homes.

Funeral Director Daily take:  Funeral directors should feel really good about this rating.  National cemeteries are our partners in caring for our deceased veterans and the way that they handle those cemetery operations does, somewhat, reflect on what we do.  Funeral homes and cemeteries working hand-in-hand to provide positive experiences to families can only be good for funeral service in general.

More news from the world of Death Care:

• End-of-life expenses can sink families; this Philly start-up has a unique solution.  Billy Penn at WHYY  (PA)
• Utah bill would legalize human composting.  PBS Utah (UT)
• Demand for eco-friendly funerals on the rise, says Neville Funerals.  Luton Today (Great Britain)
• Elmira’s Woodlawn Cemetery, final resting place of Mark Twain, gets funding, upgrades.  Star Gazette (NY)
• Mini-hearse “perfect” project to honour granddad.  Video story.  BBC News  Great Britain)

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