Fort Worth, Texas, funeral director Jimmie Lucas is the 6th generation of his family to serve grieving families.  The family funeral home was established in 1860 and has seen all kinds of changes in that 166 years of operation.

What they had not seen until recently, however, was the assistance of Artificial Intelligence (AI) helping them in the business.  However, Jimmie and business partner and technology executive Jeff Chen have recently unveiled and brought to the commercial market what they call “TeamTangoAI”

Editor’s Note:  This article missed this morning’s e-mail send.  My mistake. . . .I happened to have the wrong time listed for distribution.  Sorry.

According to this press release from Cision PRWeb, TeamTangoAI is “is an AI-powered communication and workflow platform built exclusively for the deathcare profession, with a particular focus on affordable online and direct-cremation providers, and is equally suited to traditional funeral homes.”

That press release goes on to say “Founded by sixth-generation funeral professional Jimmy Lucas and technology executive Jeff Chen, the platform helps firms stay available to families through AI phone and text assistants, website chat, scheduling, document automation, and a director dashboard reducing routine administrative burdens so staff can focus more fully on the families they serve. Developed and proven inside Lucas’s own cremation business before being offered to the wider profession, TeamTangoAI is built on a simple principle: compassion first, technology second.”

Brian Leffler, owner of Cremation Specialists of Pennsylvania is a user of the system according to the press release and here’s what he is quoted as saying about TeamTangoAI:

“In the cremation business, every family matters, and every missed call is a missed opportunity to help someone in need. TeamTangoAI makes sure we’re always available, even when we can’t be everywhere at once. Families receive immediate, compassionate responses that sound like they’re coming from a member of our staff. It’s the first AI solution I’ve seen that genuinely understands how funeral and cremation professionals serve families.” 

To go to the company website and also to hear a sample TeamTangoAI interaction with a potential client family member click here.

Tom Anderson
Funeral Director Daily

Funeral Director Daily take:  I am a 4th generation family funeral director.  Our family business started in 1872 and for many years the deceased was brought to the cemetery to be buried by a horse-drawn hearse.  And, even in 1980 when my full-time career began, we were still tied to the landline funeral home phone so we did not miss calls from our clientele.

That’s why this type of technology is so exiting to me.  The Lucas family has witnessed all of the innovations that I have over the years. . . . .and now, they will be using artificial intelligence to help with some of the work of the funeral home.

Jimmie Lucas is a friend of mine.  I’m not the most “tech-y” guy in the world, but if Jimmie Lucas is behind TeamTangoAI I can guarantee you that he has the best interests of funeral homes and their clientele in mind with this technological advancement.

More news from the world of Death Care:

• Simple, natural, gentle alternative:  Charlotte couple turns to human composting for eco-friendly end-of-life.  Queen City News (NC)
• South Auckland cemetery plan to include natural burials alongside traditional options.  RNZ (New Zealand)
• The most personal business:  Community assistance remains a top priority for Yuba City funeral director.  The Appeal (CA)

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