customer experience
“Customer Experience”, or “CX” for short. It’s an extremely important part of your business operation — whether you know it or not. Customer Experience is a subjective thought process of how your clients and others — such as shoppers and people who may simply look to your website for obituaries or to…
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We’ve recently noticed some webinars and podcasts that we feel are very timely and you might enjoy watching them. Also, all of these programs are free of charge, except in some instances where you may want to earn CEU credits for them. Here’s the information you need to access these. From…
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Via e-mail marketing the other day I received an invitation from our friends at the Cremation Association of North America (CANA) to take in a free webinar partially titled, “Families prefer experience over extravagance“. The topic hit home with me and I think points out a very important detail about what the consumer public is…
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