cremation business
Over the weekend we learned that the cremated remains of three people had been stolen before they could be sent to their respective loved ones. You can read an article and see a news video from Las Vegas News 8 here that explains the situation. From what I can gather remains from Las Vegas Cremations…
Read MoreSubscription services have been around a long time. As a junior high student I can remember how Columbia House Records got their claws into you to be a customer. Remember, pick 10 albums for $2 and then subscribe to buy one per month – at the regular price – for the next 24 months? Columbia…
Read MoreMuch like our funeral home, most funeral homes have an aftercare project where they help those widowed people in the community blend back into life in what I call a “new normal”. Part of that service is helping these people socialize and might entail, something like we do many times annually, loading onto a bus…
Read MoreHillenbrand Industries, parent company of Batesville Casket, reported 4th quarter and year end earnings last week. You can read the company’s press release here. For the year the company’s revenues increased 11% to $1.77 billion. As you may know the company operates in two general segments, the Processed Equipment Group and the Batesville Group. The…
Read MorePark Lawn Corporation, the Canadian funeral home and cemetery acquisition firm, released its results for their 3rd Quarter of 2018 earlier this week. You can see their Press Release here. The fast-growing death care public company announced that their revenues increased on a year over year basis for the quarter by 92.9%. They reported revenue…
Read MoreGreat Britain’s largest operator of funeral homes, Dignity PLC, who own and operate 540 funeral homes continues to move forward with their transformation process that they announced earlier this year. The public company filed their 3Q 2018 report on Monday and with it we can see some signs of what direction the company is moving. …
Read MoreLast week we learned that Orlando based Foundation Partners Group had acquired The Island Funeral Home and Crematory and Cremation Simplified in Hilton Head, South Carolina. According to a press release that you can read here, that purchase expanded Foundation Partner’s network of funeral homes in South Carolina to eleven locations. Funeral Director Daily take: …
Read MoreAccording to an article from the United Kingdom’s Telegraph which you can read here, funeral director Catherine Powell encountered a family a few years ago that explicitly said all they wanted was a cremation with the ashes returned to them. Nothing more. Powell complied and the customer was very pleased. Powell remembers thinking that if…
Read MoreI’ve told readers many times that while I owned and operated a small funeral home – one that grew from 140 calls to about 325 calls – I always learned by reading and watching what the “Big Boys” in our industry were up to. That meant, over the years, buying some stock and reading annual…
Read MoreI posted an article yesterday that showed that even when you think you are an asset-based or value customer you can also be, at some times in some situations, an experiential customer. By experiential customer I mean that you, as a customer, will pay more for something because you value the experience that it gives…
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