aftercare retention of clients

Acquisition vs. Retention. . . .where to concentrate?

By Funeral Director Daily / October 5, 2021 /

It’s an age old debate that is carried on even in MBA classes at major colleges.  . . . . .Where are your advertising dollars spent best — on Customer Acquisition or on Customer Retention?  A local issue in a concern outside of the death care industry had my friends and I debating it over…

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