Business

The Staffing Shortage

Last week I received an e-mail from an Iowa funeral director who mentioned that even though Iowa does not require a Bachelor’s Degree to practice Mortuary Science and receive a license, the state was finding a shortage of qualified funeral directors.

I just thought I would take today to give my opinion on what I see happening in the industry on the staffing situation.  As you know, I come from Minnesota – which borders Iowa – and except for the metropolitan area of Minneapolis-St. Paul, is a pretty rural state.  I’m also pretty aware of what is happening in the Dakotas which, or course, is pretty rural in nature.

In a nutshell, I see professional funeral home staffing difficult all over and especially in rural areas.  Last May I had a visit with a large family owned operator on the populated East Coast and he told me staffing was tremendously difficult.  Just last week I had dinner with a large family owned operator from the opposite coast and he told me staffing was tremendously difficult and explained to me some of the creative ways he is trying to get removal and embalming help.

I also know from my own experiences and that of others like the funeral director from Iowa that professional staffing is extremely difficult in the rural areas of the country.

First of all, let’s focus on what some of the reasons are.  I bring you back to my days – when I started in 1980 the thought of being a young funeral director and being on call every other day and every other weekend was not uncommon and something we just expected.  Today, regardless of salary, many young people – not just funeral directors but physicians and others – just don’t want to be tied down that often so they look for schedules that don’t hold them on call so often.  That fact alone, leaves them to look in the metropolitan areas – where the staffs are larger – rather than the rural areas.  I operate in a community of about 35,000 and know this to be true with my physician friends and at our funeral home where we have five professional funeral directors.  So, if it happens in a community of 35,000 what is happening in those communities of under 10,000 people?

Secondly, another factor that many don’t think about but I am acutely aware of is that over the last 30 to 40 years, America has become a country where most families want to be two-income earning families.  That also works against rural funeral homes because many times that “trailing spouse” to a funeral director has many more job opportunities in the metropolitan area.

Finally, as the average revenue per service is starting to drop due to the popularity of direct cremation, pay scales in our industry are not keeping up with the pay scales that other industries have.  Owners are finding it difficult to add more employees to make every one’s job easier in an environment where revenues are decreasing.  Nothing will drive young people away from our industry faster than not compensating them on a comparable basis with other industries.  Finally, when you  combine schedules that they don’t want with low salaries and it will cause nothing but a shortage.

So, what can we do?  Salaries, benefits, and working conditions are just one reason, among many, why I believe our industry will continue to consolidate as I believe it will be difficult to continue with one and two-person manned funeral businesses.  I also believe that in the metropolitan markets we will see a lot more of contracted labor for removals, embalming, and cremations.  Possibly relaxing some of the licensure requirements may be necessary in states with large rural populations so that, for instance, maybe a non-licensed person can make a removal.

The death care industry will continue to evolve and how we handle the professional labor side of it will be a big part of that evolution.

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5 Comments

  1. Michael Mallory

    Im licensed in two states.Georgia and Alabama. Although I do not want a “40 hour FT” I do offer trade/contract anytime,anywhere with reasonable rates. It’s like pulling teeth to get funeral homes to call and even talk . I offered Christmas availability in the metropolitan Atlanta area and have not received any inquries. FH’s are reluctant to change their old fashioned ways and will continue to suffer.

  2. These are all great points about the cause of the labor shortage. If I had to blame one thing that’s preventing individuals from entering the industry, I guess I say the 24/7 model is the biggest culprit. I don’t have any solid data, but in discussions I had at the Boston NFDA, seems a good chance I’m right. The movement toward trade services/embalmers and removal services is one way to give staff some time off; but, this doesn’t alleviate the 12 to 16 hour days, and weekends. I sold my business and was fortunate enough to have good staff, but we shared staff in times of crisis. What do you think about a staffing model, where a group of funeral homes, contract with each other to hire a group of funeral professionals in the area? It would be similar to a temp agency, but everyone would be licensed, and agree on a schedule so they wouldn’t be constantly on call.

  3. Funeral Director Daily

    Good points, guys. As to Mr. Turner. . . your exact model is being used with veterinarian clinics in my area at this time. Six vet clinics rotate nights on call for small animals. Seems to be working for them.

    Also, I have a friend in California with about 10 mortuaries. He is contracting labor from individuals who work at other funeral homes and want extra hours at times they pick. He contracts them for removals and embalmings for 8-12 hours at a crack and when they are working his staff is off — making them very happy.

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